Terms of Use

Important marketplace notice

Local Tenders is an online marketplace. We introduce clients and contractors, but we do not appoint, employ, manage, supervise or control contractors.

Information shown on contractor profiles, including insurance, qualifications, certifications, memberships and third-party accreditations, is primarily supplied by the contractor.

Local Tenders does not undertake comprehensive, independent or continuous checks of every contractor or every item shown on a contractor profile. Contractor information can expire, change, be suspended or become inaccurate without our knowledge.

Before appointing a contractor, clients must conduct their own checks and confirm that the contractor is appropriately qualified, insured and suitable for the specific work required.

Local Tenders does not guarantee the quality, safety, compliance, suitability or standard of any contractor’s work.

1. About these Terms

These Terms of Use govern access to and use of the Local Tenders website, marketplace and related services, together referred to as the Platform.

The Platform is operated by Local Tenders Limited, referred to in these Terms as Local Tenders, we, us or our.

By accessing, browsing, registering for or using the Platform, you confirm that:

• you have read and understood these Terms;
• you agree to be bound by these Terms;
• you are at least 18 years old; and
• where you are acting for a company, organisation or other person, you have authority to bind them to these Terms.

You must not use the Platform if you do not agree to these Terms.

Our Privacy Policy and any other policies expressly referred to in these Terms also apply to your use of the Platform.

2. Business use and geographic scope

The Platform is intended primarily for business use within the United Kingdom.

Account holders must be:

• businesses;
• sole traders acting for business purposes;
• landlords acting in connection with their property activities;
• managing agents;
• public bodies;
• charities;
• housing providers;
• facilities management organisations; or
• individuals authorised to act for one of the above.

You must not create an account or purchase a subscription mainly for personal, family or household purposes.

We may refuse or restrict access where a user does not meet our eligibility requirements or where we reasonably believe that use of the Platform creates a legal, regulatory, security or commercial risk.

Visitors may browse publicly available parts of the Platform without creating an account, subject to these Terms.

3. Definitions

In these Terms:

Client means a user that posts, communicates about or commissions work through an opportunity, enquiry or tender.

Contractor means a business or sole trader that advertises services, maintains a contractor profile, receives opportunities or submits quotations or tender responses.

Contractor Information means any information concerning a contractor, including its identity, experience, services, insurance, qualifications, certifications, memberships, accreditations, employees, subcontractors and previous work.

Content means text, images, logos, documents, tenders, messages, quotations, reports, certificates, profile information and other material submitted to or displayed through the Platform.

Credentials means qualifications, certifications, memberships, registrations, approvals or accreditations issued or operated by a third party.

Tender means an opportunity, enquiry, request for quotation or request for services posted or communicated through the Platform.

User means any contractor, client, account holder, visitor or other person accessing the Platform.

4. The role of Local Tenders

Local Tenders operates an online marketplace that enables clients and contractors to identify opportunities, communicate and potentially enter into agreements with one another.

Local Tenders:

• is not a contractor, consultant, designer, project manager, employer, insurer, certification body or accreditation provider;
• is not a party to any quotation, tender, appointment, contract or agreement entered into between users;
• does not employ contractors displayed on the Platform;
• does not act as an agent for a client or contractor;
• does not determine the scope, specification, price or contractual terms of work;
• does not receive or hold payment for work performed between clients and contractors unless expressly stated otherwise;
• does not supervise, inspect, certify or approve work; and
• does not guarantee that any user will enter into or perform a contract.

Any agreement for services is entered into directly between the client and the contractor.

The client and contractor are responsible for agreeing appropriate contractual terms, including the scope of work, specification, price, payment terms, programme, insurance requirements, warranties, certification and dispute procedures.

Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency arrangement between Local Tenders and any user.

5. Account registration and security

You may need to create an account to access certain Platform features.

When registering or maintaining an account, you must:

• provide accurate, complete and current information;
• only create an account for yourself or an organisation you are authorised to represent;
• keep your login details confidential;
• use appropriate security measures to protect your account;
• not allow another person to use your account without authority;
• notify us promptly of any suspected unauthorised access; and
• keep your contact and billing information up to date.

You are responsible for activities carried out through your account, except to the extent that they result from a security failure for which Local Tenders is responsible.

We may require you to confirm your identity, business identity, authority or account information.

You must not create multiple accounts to avoid restrictions, suspensions, payment obligations or enforcement action.

6. Contractor obligations

Every contractor confirms that all information supplied to Local Tenders or displayed through the Platform is accurate, complete, current and not misleading.

Contractors must:

• accurately identify the legal entity providing the advertised services;
• provide a genuine business name, address and contact details;
• accurately describe their services, experience and operating area;
• hold any registration, insurance, qualification or Credential legally or contractually required for the services offered;
• ensure that advertised services fall within the scope of any relevant Credential;
• keep Contractor Information updated at all times;
• provide supporting evidence when reasonably requested;
• comply with applicable legislation, regulations, contractual requirements and recognised standards;
• ensure that employees and subcontractors are appropriately competent for the work assigned to them;
• only submit quotations that they have the capacity and authority to perform;
• clearly identify material assumptions, exclusions and limitations within quotations; and
• deal honestly and professionally with clients and other users.

A contractor must not:

• make false, exaggerated or misleading claims;
• claim a Credential that it does not hold;
• use a Credential belonging to an unrelated business;
• imply that a Credential has a wider scope than it actually has;
• conceal restrictions, suspensions or limitations affecting a Credential;
• display expired insurance or Credentials as current;
• use another organisation’s name, logo, insurance, experience or trading history without lawful authority;
• misrepresent the identity of the business that will contract with the client;
• submit fabricated references, reviews, certificates or project examples; or
• state or imply that Local Tenders guarantees its competence or services.

Contractors remain solely responsible for:

• their profiles and representations;
• their quotations and tender submissions;
• their advice, recommendations, surveys and reports;
• their designs and specifications;
• their workmanship and materials;
• their employees, agents and subcontractors;
• their compliance with contractual and legal obligations; and
• the services they provide to clients.

7. Insurance, qualifications and third-party Credentials

Contractors must only display insurance, qualifications, memberships, certifications and third-party accreditations that are current, accurate and applicable to the legal entity and services identified on their profile.

Contractors must promptly update or remove information where:

• an insurance policy expires or is cancelled;
• a Credential expires;
• a membership is suspended or withdrawn;
• the scope of a Credential changes;
• a certification body imposes restrictions;
• the accredited or certified legal entity changes;
• the contractor stops offering the relevant service; or
• any other displayed information becomes inaccurate or misleading.

Contractors must notify Local Tenders promptly where a material suspension, restriction, enforcement action or loss of insurance could affect the services advertised through the Platform.

Local Tenders may request documents or information concerning insurance or Credentials. We may also inspect documents supplied by a contractor.

Any inspection, request or recording of evidence by Local Tenders is an administrative and point-in-time check only. It does not mean that Local Tenders:

• has independently authenticated every document;
• has checked directly with the issuing organisation;
• will identify altered or fraudulent documents;
• continuously monitors the contractor’s status;
• guarantees that the information remains current;
• confirms that a Credential covers a particular project;
• has assessed the contractor’s technical competence; or
• recommends that a client appoints the contractor.

The appearance of a logo, Credential, membership, profile status or other information on the Platform must not be treated as confirmation that the contractor is suitable or authorised to perform a specific project.

Local Tenders is not required to detect that insurance or a Credential has expired, changed, been suspended or been withdrawn before a user relies on it.

We may remove or restrict Contractor Information where evidence is missing, unclear, inconsistent, expired or potentially misleading. We are not obliged to investigate every contractor or continuously monitor every profile.

8. Client obligations and due diligence

Clients are responsible for deciding whether a contractor is suitable for their requirements.

Clients must not rely solely on:

• a contractor profile;
• search results or rankings;
• a logo or Credential shown on a profile;
• information submitted through the Platform;
• a contractor’s quotation;
• a review, reference or project image;
• an introduction made through Local Tenders; or
• any other Platform content.

Before inviting, shortlisting, appointing, instructing or paying a contractor, clients should independently check, where relevant:

• the contractor’s correct legal and trading identity;
• Companies House or other applicable registration information;
• the identity of the entity that will enter into the contract;
• current insurance cover;
• insurance policy limits, conditions and exclusions;
• qualifications, training, experience and technical competence;
• the current status of Credentials directly with the issuing organisation;
• the membership or certification number;
• the expiry date and scope of each relevant Credential;
• whether the Credential applies to the legal entity submitting the quotation;
• previous relevant projects and references;
• the competence and status of proposed subcontractors;
• the proposed specification, methodology and materials;
• compliance with applicable legislation and standards;
• whether statutory or building-control approvals are required;
• warranties, guarantees and completion documents;
• the contractor’s financial and operational capacity; and
• any other project-specific requirement.

Credentials can expire, change in scope, be suspended or apply only to particular legal entities, activities, products or types of work. Clients are responsible for confirming that any Credential is current and covers the specific work being commissioned.

Clients are responsible for preparing an adequate scope of work and supplying contractors with information reasonably required to price and perform the work.

Clients must ensure that tenders and enquiries are genuine, accurate and lawful.

Clients must not:

• post false or misleading opportunities;
• request unlawful or unsafe work;
• impersonate another person or organisation;
• withhold material information that could affect pricing or safety;
• use quotations solely to obtain free design, consultancy or specification work without a genuine procurement intention;
• harass, threaten or discriminate against contractors;
• misuse contractor contact information; or
• use the Platform to facilitate fraud or unlawful activity.

9. Tenders, quotations and user contracts

Local Tenders may allow clients to publish Tenders and contractors to view, respond to or communicate about those Tenders.

We do not guarantee that:

• a Tender is genuine;
• a client will proceed with a project;
• a contractor will respond;
• a quotation will be accepted;
• information within a Tender is complete;
• a project will remain available;
• a client has sufficient funds;
• a contractor has sufficient capacity; or
• an introduction will result in a contract.

Clients and contractors must independently confirm all relevant project information before entering into an agreement.

Unless expressly agreed between the client and contractor, communications through the Platform do not create a contract with Local Tenders.

Local Tenders is not responsible for interpreting or enforcing agreements between users.

Clients and contractors are responsible for documenting their agreement in writing. The agreement should address, where appropriate:

• the contracting parties;
• the scope and specification;
• pricing and VAT;
• payment stages;
• variations;
• programme and access;
• responsibility for design;
• materials and products;
• subcontracting;
• insurance;
• compliance requirements;
• testing and certification;
• warranties;
• defects and remedial work;
• termination; and
• dispute resolution.

10. Contractor performance and standard of work

Local Tenders does not provide, inspect, test, supervise, certify or control contractor services.

We do not make any representation, warranty or guarantee concerning:

• the quality, safety or standard of work;
• the competence, reliability or conduct of a contractor;
• the accuracy of professional advice;
• the suitability of a design or specification;
• the accuracy of surveys, reports or certificates;
• the suitability of products or materials;
• compliance with legislation, regulations or recognised standards;
• compliance with manufacturer instructions;
• whether work will satisfy an insurer, enforcing authority or other third party;
• whether work will be completed on time;
• whether work will remain within budget;
• whether defects will arise;
• whether warranties will be honoured; or
• whether the contractor will continue trading.

Contractors are solely responsible for the work they perform and for the acts and omissions of their employees, agents and subcontractors.

Clients are responsible for inspecting completed work, obtaining appropriate documentation and raising defects under their agreement with the contractor.

Any claim concerning workmanship, professional advice, delay, damage, payment, certification, defects or contractual performance must be pursued under the agreement between the client and contractor.

11. Public contractor profiles

Contractor profiles may be publicly visible without requiring a visitor to sign in.

By creating or maintaining a contractor profile, the contractor authorises Local Tenders to display information including:

• business name;
• business address;
• telephone number;
• email address;
• website address;
• business description;
• services offered;
• operating areas;
• insurance information;
• qualifications and Credentials;
• logos;
• photographs;
• project information; and
• other profile content supplied by the contractor.

Public profiles may be indexed, stored or cached by search engines and other third parties.

Removing a profile from Local Tenders may not immediately remove copies stored by search engines, internet archives or other services outside our control.

Contractors must not publish personal residential addresses or personal information unless they have a lawful reason and expressly intend that information to be displayed publicly.

Local Tenders is not responsible for unauthorised use of lawfully published business information by third parties, except where that use results from a breach by Local Tenders of its own legal obligations.

12. User Content

Users retain ownership of Content they submit, subject to the licence granted in this section.

By submitting Content, you grant Local Tenders a non-exclusive, worldwide, royalty-free licence to:

• host and store the Content;
• reproduce and display it through the Platform;
• resize, reformat or technically adapt it;
• distribute it as necessary to provide the Platform;
• use it to operate, improve and promote the Platform; and
• display business names, logos and profile information in relevant Local Tenders marketing.

This licence continues for as long as reasonably necessary to operate the Platform, maintain records, comply with legal obligations and manage backups or cached copies.

You confirm that:

• you own the Content or have permission to use it;
• its use by Local Tenders will not infringe another person’s rights;
• it is accurate where it makes factual claims;
• it does not contain confidential information you are not authorised to disclose;
• it is not defamatory, fraudulent or misleading;
• it does not contain malicious software; and
• it complies with applicable law.

Our use of a contractor’s name or logo does not mean that Local Tenders guarantees or recommends the contractor or its services.

We may remove, restrict, edit or refuse to display Content where we reasonably believe it:

• breaches these Terms;
• is inaccurate or misleading;
• infringes another person’s rights;
• creates a security risk;
• is unlawful;
• is irrelevant or unsuitable for the Platform; or
• could expose Local Tenders or another user to harm or liability.

13. Acceptable use

You must not use the Platform to:

• break the law;
• facilitate fraud or deception;
• impersonate another person or business;
• submit false information;
• infringe intellectual property rights;
• distribute malware or harmful code;
• gain unauthorised access to accounts, systems or data;
• interfere with Platform security or operation;
• scrape, harvest or extract data without written permission;
• build or populate a competing database or service;
• send unsolicited bulk communications;
• harass, abuse, threaten or discriminate against another user;
• manipulate rankings, profiles or Platform features;
• bypass subscription restrictions;
• avoid payment obligations;
• test the Platform for vulnerabilities without written authority;
• reverse engineer Platform software except where the law expressly permits it; or
• use information obtained through the Platform for an unrelated unlawful or abusive purpose.

You must not use automated systems, bots or scripts to access or interact with the Platform unless we have expressly authorised them.

14. Subscriptions and payments

Certain contractor features require a paid subscription.

Subscription prices, billing periods and included features will be displayed before purchase.

Unless expressly stated otherwise:

• subscription fees are payable in advance;
• prices exclude VAT where VAT is applicable;
• payments are processed by Stripe or another payment provider selected by us;
• Local Tenders does not store complete payment card details;
• subscriptions renew automatically at the end of each billing period;
• the renewal payment will be taken using the payment method held by the payment provider; and
• the subscription continues until cancelled.

You may cancel a subscription at any time through the available account controls or by contacting us.

Cancellation normally takes effect at the end of the current paid billing period. Access to paid features will continue until that date unless the account is suspended for breach of these Terms.

Except where required by law or expressly stated otherwise, we do not provide partial refunds for unused time where a user chooses to cancel during a billing period.

Where we permanently discontinue a paid subscription service for reasons unrelated to a user’s breach, we will provide an appropriate refund or credit for any material unused prepaid period.

We may change subscription prices by giving reasonable advance notice. A price change will normally apply from the next renewal date after the notice period. You may cancel before the new price takes effect.

Promotional prices, introductory discounts and free trials may be subject to additional conditions displayed when offered.

Unless stated otherwise, a promotional price applies only for the specified period, after which the subscription renews at the standard price displayed when the promotion was accepted or subsequently notified to you.

Where payment fails, we may:

• retry the payment;
• ask you to update your payment method;
• restrict paid features;
• suspend the account; or
• terminate the subscription.

You remain responsible for fees that became due before suspension or termination.

15. No guarantee of work or commercial results

Local Tenders does not guarantee:

• work;
• leads;
• enquiries;
• invitations;
• quotations;
• contracts;
• revenue;
• return on subscription fees;
• contractor responses;
• client responses;
• geographic coverage;
• profile views;
• search-engine rankings;
• website traffic;
• Platform rankings; or
• any particular commercial outcome.

The number and relevance of Tenders may vary by location, trade, season, market conditions and client activity.

A contractor remains responsible for assessing whether a subscription is commercially suitable for its business.

16. Rankings, visibility and search results

The order and visibility of profiles, Tenders and other Content may be influenced by factors including relevance, location, subscription type, profile completeness, availability, Platform activity and technical considerations.

We may change how rankings, search results and visibility operate.

No user acquires a permanent right to:

• a particular ranking;
• a particular search position;
• a particular profile layout;
• inclusion within a category;
• search-engine indexing; or
• continued access to a particular feature.

We will not describe contractors using labels that suggest Local Tenders has guaranteed their competence or suitability unless we have introduced a separately defined assessment process and clearly explained what that process covers.

17. Platform availability and changes

We aim to provide a reliable service but do not guarantee that the Platform will always be available, uninterrupted, secure or error-free.

Access may be affected by:

• maintenance;
• updates;
• hosting failures;
• internet or telecommunications failures;
• cyber incidents;
• third-party service failures;
• events outside our reasonable control; or
• changes required for legal, technical or security reasons.

We may introduce, modify, replace or remove Platform features.

Where a change materially reduces the core functionality of a prepaid subscription, we will take reasonable steps to provide notice and, where appropriate, offer a proportionate remedy.

We may impose reasonable usage limits where necessary to protect security, performance or fair use of the Platform.

18. Third-party services and links

The Platform may contain links to or integrate with third-party websites and services, including:

• payment providers;
• accreditation organisations;
• certification bodies;
• insurers;
• mapping providers;
• email services;
• analytics providers; and
• social media platforms.

Third-party services operate under their own terms and policies.

Local Tenders does not control and is not responsible for the content, availability, security or conduct of third-party services.

A link to a third-party website does not mean that Local Tenders guarantees the organisation, information, product or service concerned.

Users must independently confirm information obtained from third-party websites.

19. Monitoring, moderation and enforcement

Local Tenders may monitor Platform activity and Content where reasonably necessary to:

• operate the Platform;
• investigate complaints;
• enforce these Terms;
• prevent fraud or misuse;
• protect users;
• maintain security;
• meet legal obligations; or
• improve the service.

We are not required to proactively inspect every message, profile, document, Tender or user interaction.

Users should report potentially unlawful, fraudulent, inaccurate or misleading Content to support@localtenders.co.uk.

We may ask users for information or evidence when investigating a complaint or suspected breach.

Failure to respond to a reasonable request may result in Content removal, account restrictions, suspension or termination.

20. Suspension and termination by Local Tenders

We may restrict, suspend or terminate access where we reasonably believe that:

• these Terms have been breached;
• account or profile information is false or misleading;
• a contractor has displayed invalid or unsupported Credentials;
• payment is overdue;
• an account presents a security risk;
• unlawful or fraudulent activity may have occurred;
• a user has misused another user’s information;
• complaints indicate a material risk to users or the Platform;
• continued access could breach a legal obligation;
• a user has acted abusively towards another user or Local Tenders staff; or
• action is reasonably necessary to protect Local Tenders, users or third parties.

Where appropriate, we may give the user an opportunity to respond or correct the issue.

We may act immediately without prior notice where the matter involves suspected fraud, unlawful conduct, security threats, serious misrepresentation, urgent user protection or legal requirements.

Where an account is suspended or terminated because of the user’s breach, subscription fees already paid are not normally refundable.

We may retain information relating to suspended or terminated accounts where reasonably necessary for legal compliance, fraud prevention, dispute management, accounting or enforcement.

21. Account closure by users

Users may request account closure at any time.

Closing an account does not:

• cancel payment obligations that have already arisen;
• end an agreement between a client and contractor;
• remove obligations relating to completed or ongoing work;
• prevent us from retaining legally required records;
• immediately remove search-engine caches; or
• affect provisions of these Terms intended to continue after closure.

Contractors should cancel any paid subscription separately where account closure does not automatically cancel billing.

22. Complaints and disputes between users

Clients and contractors are responsible for resolving disputes arising from their own communications, quotations, contracts, payments and work.

Local Tenders is not an adjudicator, arbitrator, project manager or dispute-resolution service.

We may:

• receive complaints;
• request evidence;
• record the outcome;
• restrict Platform access;
• remove Content;
• facilitate communication; or
• take account-management action.

Taking any of these steps does not make Local Tenders responsible for resolving the underlying dispute or compensating either party.

Users must not make knowingly false, malicious or misleading complaints.

Nothing in this section prevents a user from exercising rights available under its direct contract with another user.

23. Intellectual property

The Platform, including its software, design, layout, databases, branding, text and functionality, is owned by or licensed to Local Tenders.

Except where permitted by law, you must not:

• copy or reproduce a substantial part of the Platform;
• modify or create derivative works from Platform software;
• commercially exploit Platform data;
• remove copyright or ownership notices;
• reverse engineer Platform software;
• use Local Tenders branding without permission; or
• register confusingly similar names, domains or branding.

You may use the Platform only for its intended business marketplace purposes.

Nothing in these Terms transfers ownership of Local Tenders intellectual property to a user.

24. Privacy and data protection

Personal information is handled in accordance with our Privacy Policy.

Users must comply with applicable data-protection requirements when obtaining or using personal information through the Platform.

Contractor contact information must only be used for genuine business communications connected with relevant services or opportunities.

Users must not:

• sell personal information obtained through the Platform;
• add individuals to unrelated marketing lists without an appropriate lawful basis;
• publish confidential personal information;
• use personal information to harass or threaten another person; or
• retain personal information for longer than reasonably necessary.

Users are independently responsible for the personal information they collect and process in connection with contracts and communications outside the Platform.

25. Disclaimers

The Platform is provided on an “as available” basis.

We take reasonable steps to operate the Platform, but we do not guarantee that:

• all Platform information is accurate or complete;
• every user is genuine;
• every Tender is genuine;
• every document is authentic;
• every profile is current;
• errors will always be identified;
• the Platform will meet every user’s requirements;
• every communication will be delivered;
• archived or deleted information can be recovered; or
• the Platform will be free from all security threats.

Contractor Information and Tender information are generally supplied by users. Local Tenders is not responsible for inaccuracies that we did not create and could not reasonably have identified.

Users are responsible for evaluating information before relying on it.

26. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by Local Tenders’ negligence;
• fraud or fraudulent misrepresentation;
• deliberate unlawful conduct by Local Tenders; or
• any liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, Local Tenders is not liable for loss, damage, cost, expense or liability arising from:

• the selection, rejection, appointment or engagement of a contractor;
• a contractor’s acts or omissions;
• a client’s acts or omissions;
• inaccurate, incomplete, expired, fraudulent or misleading user information;
• insurance, qualifications or Credentials displayed through the Platform;
• a failure by a contractor to update its profile;
• defective, unsafe, delayed, incomplete or non-compliant work;
• professional advice, designs, surveys, specifications or reports supplied by a contractor;
• property damage caused by a contractor;
• remedial or replacement work;
• project delays or increased project costs;
• disputes concerning quotations, variations, payments or completion;
• a user’s insolvency or cessation of trading;
• a contractor’s failure to honour a warranty;
• communications or transactions outside the Platform;
• reliance on information supplied by another user;
• loss of Platform visibility or search ranking;
• a failure by a third-party service; or
• an event outside our reasonable control.

Local Tenders will not be liable for:

• indirect or consequential loss;
• loss of profit;
• loss of revenue;
• loss of business;
• loss of contracts;
• loss of anticipated savings;
• loss of opportunity;
• loss of goodwill;
• loss of reputation; or
• loss or corruption of data,

whether the loss is direct or indirect, except where such an exclusion is prohibited by law.

Subject to the exclusions above, Local Tenders’ total aggregate liability arising from or connected with the Platform, a subscription or these Terms will not exceed the greater of:

• £100; or
• the total subscription fees paid by the relevant user to Local Tenders during the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section apply to the fullest extent permitted by law and reflect that Local Tenders provides an introduction and marketplace service rather than the underlying contractor services.

Nothing in these Terms limits liability between a client and contractor under their separate agreement.

27. User responsibility for claims

A business user will be responsible for losses, liabilities, claims, damages, costs and reasonable expenses incurred by Local Tenders as a direct result of:

• the user’s material breach of these Terms;
• false or misleading information supplied by the user;
• Content that infringes another person’s rights;
• unlawful use of the Platform;
• a contractor’s work, advice or contractual performance;
• a client’s instructions or project information; or
• the acts or omissions of the user’s employees, agents or subcontractors.

This section does not make a user responsible for losses caused by Local Tenders’ own negligence, breach of these Terms or unlawful conduct.

28. Changes to these Terms

We may update these Terms to reflect:

• changes to the Platform;
• changes to subscriptions or features;
• legal or regulatory requirements;
• security requirements;
• changes to our business model; or
• improvements to clarity.

The current version and its effective date will be published on the Platform.

Where a change materially affects paid users, we will take reasonable steps to provide advance notice.

Changes required urgently for legal, regulatory or security reasons may take effect immediately.

Continued use of the Platform after updated Terms take effect constitutes acceptance of the updated Terms. Where you do not accept a material change, you may stop using the Platform and cancel your subscription before the change applies to your next renewal.

29. Communications and notices

We may communicate with users through:

• account notifications;
• Platform messages;
• email;
• notices displayed on the Platform; or
• contact details supplied by the user.

Users are responsible for maintaining a valid email address and reviewing communications relating to their accounts.

A notice sent to the email address associated with an account will be treated as received when sent, unless we receive a delivery-failure notification.

30. General provisions

30.1 Entire agreement

These Terms and the policies expressly incorporated into them form the entire agreement between Local Tenders and the user concerning use of the Platform.

They do not replace or form part of any separate contract between a client and contractor.

30.2 No waiver

A delay or failure by Local Tenders to enforce a provision does not waive our right to enforce it later.

30.3 Severability

If any provision is found to be unlawful or unenforceable, it will be modified to the minimum extent necessary or removed. The remaining provisions will continue in effect.

30.4 Assignment

Users may not transfer their account or rights under these Terms without our written consent.

Local Tenders may transfer its rights and obligations as part of a business sale, restructuring or transfer of the Platform, provided this does not materially reduce the user’s rights.

30.5 Third-party rights

A person who is not a party to these Terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

30.6 Events outside reasonable control

Neither party will be responsible for delay or failure caused by events outside its reasonable control, except that this does not remove an obligation to pay amounts already due.

31. Governing law and jurisdiction

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes or claims arising from these Terms or use of the Platform.

32. Contact and company information

The Platform is operated by:

Local Tenders Limited

Registered in England and Wales under company number: 16869474

Email: support@localtenders.co.uk